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Get the Right Information to Your Team Through PSG's Knowledge Management

The Knowledge Management and online support let your team:
  • Easily search for knowledge articles within an open ticket.
  • Automatically display the relevant articles based on ticket classification and description.
  • Focus on the most relevant solutions through search criteria.
  • Attach contents of the knowledge article directly into the ticket—including cause, resolution, classification fields, and attachments—to speed record keeping.
  • Create a knowledge base article with one click by using existing resolved ticket content.
  • Track used solutions automatically for reporting on the most effective entries.
  • Create Help Desk ticket .
  • Define frequently asked questions (FAQs) and make available to end users.

Knowledge Management Improves Efficiency

With the Knowledge Management, your organization can gain a range of benefits:
  • Optimal information is available at your fingertips to aid in resolving service issues in a timely and efficiently

Prescient Solutions Group, Inc. does not provide support on behalf of Oracle Corporation. If you have purchased your software license(s) through PSG and have valid a maintenenance and support contract, please submit your request. If you require direct Oracle support please visit


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