Get the Right Information to Your Team Through PSG's Knowledge Management
The Knowledge Management and online support let your team:
- Easily search for knowledge articles within an open ticket.
- Automatically display the relevant articles based on ticket classification and description.
- Focus on the most relevant solutions through search criteria.
- Attach contents of the knowledge article directly into the ticket—including cause, resolution, classification fields, and attachments—to speed record keeping.
- Create a knowledge base article with one click by using existing resolved ticket content.
- Track used solutions automatically for reporting on the most effective entries.
- Create Help Desk ticket .
- Define frequently asked questions (FAQs) and make available to end users.
Knowledge Management Improves Efficiency
With the Knowledge Management, your organization can gain a range of benefits:
- Optimal information is available at your fingertips to aid in resolving service issues in a timely and efficiently
Prescient Solutions Group, Inc. does not provide support on behalf of Oracle Corporation. If you have purchased your software license(s) through PSG and have valid a maintenenance and support contract, please submit your request. If you require direct Oracle support please visit